NHTSA Complaint #11716381 — 2025 NISSAN KICKS

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11716381
Vehicle 2025 NISSAN KICKS
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

Nissan of Macomb, ALL of them know us by name Mike & Bev Steering issue- does not drive straight down the highway, Slightest touch and off it goes in whatever direction you touched the steering wheel, and it will Not Recover, it will continue that direction until corrected.. DANGEROUS TO DRIVE Nissan of Macomb, alignment one of 7 (with Hubcaps ON, broke a hubcap, Never replaced ), worse than when we brought it in Received with 190 miles on it, a porter Drove it from Ohio to Michigan, rear quarter was caved in, sun faded front quarter plastic, steering wheel Kinked to the Left at least 30 degrees, headlights aimed straight up in the air, rear wipers didn’t work, remote start didn’t work (still no labels even knowing it’s installed), approach lighting didn’t work, cracked door sills and ripped rubber surrounds during Dealer installed options, exhaust system rattling, did the porter Hit something and not report it to keep his job “?” First 30 days of ownership, we were in possession of the vehicle for roughly 5-7 days, back n forth constantly and no one would repair the problems, driving Loaner vehicles.. No One Would Help us, here’s your car see ya Seven (7) Days leading up to a must drive to Florida, repeatedl phone calls to GM Cliff and service mngr Amere, No Call Back, no answer of phones, messages left ON THEIR DESKS by the service girls answering the phones, Nothing.. 4-5 times a day every day, even Texted the sales server phone number, it’s not easy for us to just pickup and drive an hour down there, disabled heart patient is always with us.. Nightmare drive all the way to Florida, the fatigue the stress, my hands Hurt holding on to the steering wheel.. Many close calls shifting in lane and side smacking other vehicles. Dangerous to drive on highway

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