NHTSA Complaint #11719426 — 2025 NISSAN KICKS

January 15, 2025 (~1,000 miles): Infotainment system was black at startup. Vehicle was beeping and flashing warning/service lights. System would not shut off. This occurred three times within the first week. I contacted the selling dealer for guidance. No documentation was provided for that initial report. • I was unable to bring the vehicle in immediately due to a family medical emergency but continued reporting the issue. • Prior to February 7, 2025: I contacted Deery Nissan regarding the ongoing infotainment malfunction and water leaking through the rear hatch during a car wash. • February 7, 2025 (2,230 miles): Rear hatch seal replaced. Electrical repairs performed on infotainment system. • March 24–28, 2025: Infotainment malfunction reported again. Diagnostics and software check performed. • September 2025: Front bumper paint peeling. Repainted at local repair shop. Paint also peeling from steering wheel Nissan emblem. • January 16, 2026: Infotainment malfunction reported again. • January 20, 2026: Dealer unable to duplicate. • January 27, 2026: Both screens malfunctioning. I recorded video and sent to dealership. • February 4, 2026: Vehicle inspected again. Dealer stated unable to duplicate. • February 11, 2026: Additional video sent, including VIN visible. I also brought vehicle in so dealership could record the malfunction themselves. • February 20, 2026: Still no resolution. I have an appointment to speak to the DTSM from Nissan. Paint peeled on my front bumper and Nissan logo on my steering wheel.