NHTSA Complaint #11644882 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11644882
Vehicle	2018 MAZDA CX-5
Component	ENGINE
Date of Incident	January 31, 2025
Date Filed	February 25, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

Replacement of cracked head cylinder diagnosis completed by Mazda dealer Fred beans in Willow Grove Pennsylvania Mazda is claiming they cannot cover the repair cost due to carfax not reporting all my maintenance services. After speaking to mazda customer service they confirmed that it is illegal to use carfax as documented proof. I provided proof of the maintenance aka oil change that was not eeported directly through carfax and have not heard anyrhing back. My car is under 60,000 miles and I have maintain my car and this should not be my fault this should not be my fault. Please help if possible i dont know who else to go to

Related Complaints for the 2018 MAZDA CX-5

Other ENGINE Complaints

#11719213 — February 19, 2026 — All of a sudden, my engine started making this ticking noise. I brought it to a mechanic, and he said the noise is co...

#11718745 — February 18, 2026 — Noticed the smell of burning oil and smoke from the engine while driving on the interstate with my husband and young ...

#11716158 — February 6, 2026 — Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the ve...

#11714123 — January 29, 2026 — While driving, my 2018 Mazda CX-5 experienced a sudden and complete loss of engine power without warning. The engine ...

#11708847 — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...

Recent Complaints for the 2018 MAZDA CX-5

#11708847 — FORWARD COLLISION AVOIDANCE: WARNINGS — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...

#11708847 — UNKNOWN OR OTHER — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...

#11697198 — POWER TRAIN — November 3, 2025 — 2018 Mazda CX-5, 2.5L NA Has been diagnosed with leak in the cylinder head cover, which has resulted in engine oil le...

#11694487 — ENGINE AND ENGINE COOLING — October 20, 2025 — The contact owns a 2018 Mazda CX-5. The contact stated that while driving at 45 MPH, there was smoke coming from the ...

#11685332 — POWER TRAIN — September 5, 2025 — the cylinder head has a crack in it witch sprays oil all over the engine.it also sprays oil on to the very catalitic ...