NHTSA Complaint #11644631 — 2019 MAZDA CX-5

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11644631
Vehicle	2019 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	February 1, 2024
Date Filed	February 24, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

The infotainment system within the Mazda has a variety of issues. 1. Its CarPlay system is extremely slow to connect to the mobile device via a USB. 2. 'Mobile Device Error' message pops-up frequently and disconnects the infotainment system from the mobile device. 3. 'Ghost Touch' occurs when driving under 20 mph. The screen fritz's out, will randomly press buttons, turn settings on and off, and there is no control over it. 4. Screen freezes. System and screen will either lag extremely slowly, or will freeze entirely. In sum, these issues are not only annoying but also a safety concern. It is extremely distracting for this to happen while you are operating the vehicle. Furthermore, it suddenly removes your mapping/navigation directions that you might be using.

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