NHTSA Complaint #11644356 — 2012 HONDA CR-V

*Background information: Vehicle was purchased in 2012 from Williams Honda in Elmira, N.Y. I purchased this vehicle from my aunt on [XXX], with 48,301 miles and vehicle has been registered and driven in Florida since 2019. Vehicle’s VIN and sticker is 04/2012 just four months after current recall. American Honda Case Number [XXX]. *Friday, [XXX], while I was driving through a neighborhood the trailing arm became unattached without warning. (See photos attached). *Monday, [XXX] vehicle was towed to Brandon Honda in Brandon, Florida for a diagnostic. I was informed the vehicle was a total loss and to contact American Honda (See attached photos from Brandon Honda). *Tuesday, [XXX] American Honda sent me an email stating that the safety recall for Honda CRV Rear Frame Brace Honda Campaign Number UE3 was VIN specific and did not match my vehicle’s VIN number and closed my case (See attached email). *November 2024 – January 2025 constant phone calls and emails to Brandon Honda and American Honda and completely stonewalling me. Constant contact with Brandon Honda’s service manager Jen who supposedly report issue to American Honda. I requested the service manager’s report, but they refuse to provide me the refusal from American Honda. I have yet to receive a work order for the diagnostic from November 2024 from Brandon Honda and my vehicle is still at the service center today. *Sunday, [XXX] I requested a review of my case with American Honda. This vehicle has a manufactured date of April 2012 only fours months after the UE3 recall with possible parts linked to this recall. My vehicle exhibits the same exact issues as the UE3 recall with the driver side rear trailing arm becoming unattached from the body without notice. American Honda has not responded yet with my request to review the case filed back in November. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)