NHTSA Complaint #11644308 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11644308
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	February 16, 2025
Date Filed	February 22, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

On 2/16/2025 I was on the Freeway when my check engine light came on and my car slowed down to 40 mph. I tired to get it to go faster and it did start to go faster but went right back to 40 mph. I got off the freeway as soon as possible. The car was towed to Kia dealer and was looked at the 2nd day after. I was told that it would probably need a new engine. They checked to see if the warranty was still good and I was told it was. When I came to pick up the car I was told it was fixed but that it would most likely brake down again and that Kia warranty would not fix it. I said to the service manager (so I am supposed to drive this car that is a safety issue because they won’t fix it and he said yes.). I still can’t believe that I was told to go ahead and drive my car!

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