NHTSA Complaint #11644308 — 2016 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11644308
Vehicle 2016 KIA SOUL
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

On 2/16/2025 I was on the Freeway when my check engine light came on and my car slowed down to 40 mph. I tired to get it to go faster and it did start to go faster but went right back to 40 mph. I got off the freeway as soon as possible. The car was towed to Kia dealer and was looked at the 2nd day after. I was told that it would probably need a new engine. They checked to see if the warranty was still good and I was told it was. When I came to pick up the car I was told it was fixed but that it would most likely brake down again and that Kia warranty would not fix it. I said to the service manager (so I am supposed to drive this car that is a safety issue because they won’t fix it and he said yes.). I still can’t believe that I was told to go ahead and drive my car!

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