NHTSA Complaint #11644194 — 2012 CHEVROLET MALIBU

The contact owns a 2012 Chevrolet Malibu. The contact stated that while his son was driving at an undisclosed speed, he became aware that the electronic power steering assist was not functioning properly, requiring an increased effort to maneuver the vehicle. The service power steering warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the power steering control module and power steering torque sensor. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 15356; however, the vehicle had previously been repaired in 2019 and again in 2020, under the special coverage program. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 130,000.