NHTSA Complaint #11643730 — 2020 MAZDA CX-5

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11643730
Vehicle 2020 MAZDA CX-5
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

During snowfall, the front camera becomes obstructed, leading to a malfunction in the smart brake system. When this occurs, an alert appears indicating a “Smart Brake Failure,” accompanied by an audible warning and the illumination of the check engine light. The vehicle then exhibits unpredictable behavior, including unintended braking and sudden acceleration, creating a hazardous driving situation. The only temporary resolution is to restart the vehicle; however, the check engine light remains on for several days before eventually turning off. This issue occurred while I was driving on the highway on February 19, 2025, posing a significant safety risk. This is not the first time the car has done this.

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