NHTSA Complaint #11643711 — 2015 HONDA CIVIC

My husband and I purchased a 2015 Honda Civic 3 years ago. We have maintained proper maintenance and have the documentation on this. At 118,000 ish miles, my [XXX] son was merging onto the interstate at night just a day or so after a snowstorm. As he was merging the car unexpectedly began to lose power. He tried to compensate by pushing the gas harder but realized her needed to pull over. The merge lane had construction cones and there was a bank of snow on the shoulder prohibiting him from getting over safely. He contacted the police he came out and he contacted a tow truck. He had to sit at the end of a merge lane for 45 minutes before a police officer could get there. We are fortunate he was not plowed by a semi or other vehicle. The car was towed to Richmond Car & Truck Center. After inspection, it was determined a new motor was needed. We paid to have that replaced only to be told after that it was still not operable. The transmission was out. The likely-hood of a motor and transmission going out was practically unheard of. The mechanic was even at a loss. I researched and found my son's make/model did have a recall on the transmission although, his was not part of that. We are thankful he is safe but I have never heard of a Honda losing a transmission/engine at 118,000 miles. We believe this is a transmission flaw. No warning light was ever illuminated and no issues of a problem ever existed until this incident. We have documentation. This has been reported to Honda but I have not received a response. I fear this may happen to someone else. What options do we have? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)