NHTSA Complaint #11712924 — 2015 HONDA CIVIC

Transmission drive belt snapped while driving. Took it to Honda dealer to diagnose, they found it to be the drive belt that snapped in the cvt transmission. There was a recall involving the same year make and model (2015 honda civic) however my car wasn't part of the recall even though this is a known problem with cars excluded from this recall. Cars included in the recall recieved software updates to decrease the tension to the belt, which can cause it to snap under stress. My car wasn't included in this software update and I believe that is a mistake. Honda denied us coverage because we weren't "loyal enough" despite driving mostly only Honda vehicles for my entire life. As for safety concern I was nearly stopped when it snapped so I was able to pull over, so it wasn't a safety concern in my instance atleast. Dealer took pictures of the transmission fluid pan and found metal debris from the metal drive belt that snapped. I just wonder if my car was included in this recall for the software update if it would still be driving today. There were no lights or signs of warning it just snapped unexpectedly. I have always changed the cvt fluid with Honda genuine fluid and don't believe maintenence to be a problem. More the fact that this should have been included in a recall this was a very bad year for Honda and the cvt transmission from what I am now realizing from research