NHTSA Complaint #11643485 — 2018 RAM 1500

our radio in our 2018 Dodge ram has delaminated and it makes it now a safety issue...the cameras and other things are no longer available making it more and more a car we can not drive safely...we have contacted UCONNECT and done everything they have asked us to do...and EVERYTIME we call them back we get a different answer...first they were going to escalate the issue to get it fixed...then when called back...it was no we will not fix it...out of warranty they say this time...I am on the phone with them as I write this...each person has such broken English it is next to impossible to understand them.....as this is a widespread problem and others have had this corrected and some of us have not..why has this not become a recall as it is a safety problem...the dealer has confirmed the problem and gave an 1166.74 dollar figure to fix it at the time of 12-02-24...this problem started in early 2024 but would come and go to the point we are in now...totally not working...Mary from Uconnect ram division said a person named Viplove will call me within 1 day...I am not holding out hope as they never call back...so we never get it fixed leaving us an unsafe vehicle...THIS REALLY NEEDS TO BE ADDRESSED....what does it takes to get an issue put into a recall to fix safety issues....a death need to happen...that is way to long..it is now making loud sounds to the point driving is not an option....if you look this issue up on the internet you will see plenty of people complaining about this....Please look into this....please