NHTSA Complaint #11643330 — 2019 FORD ECOSPORT

The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 40-50 MPH, the suddenly decelerated to 9 MPH unintendedly and stalled in the middle of the road. The contact activated the hazard lights. The vehicle failed to restart and was pushed to the side of the road with assistance. The contact stated that the failure recurred several times while driving. The check engine warning light was illuminated. The message "engine coolant overheating" was displayed. The vehicle was towed to the dealer, where unknown engine parts were replaced several times; however, the failure persisted. The dealer informed the contact that they were waiting for an unknown part for the engine replacement. The vehicle was not repaired. The contact stated that vehicle rental assistance was provided. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 59,000. VIN tool confirms parts not available.