NHTSA Complaint #11643311 — 2020 HYUNDAI KONA

The contact owns a 2020 Hyundai Kona. The contact stated that while her daughter was driving approximately 30 MPH, the check engine warning light illuminated, and the vehicle stalled. The driver was unable to restart the vehicle and had the vehicle towed to an independent mechanic. The contact stated that the mechanic had not diagnosed the vehicle; however, an oil change was performed. The vehicle was repaired; however, the check engine warning light remained constantly illuminated. The contact that the vehicle was taken to a local dealer and two software updates were performed as per the manufacturer recalls on the vehicle, but the contact was informed that the recall repair for NHTSA Campaign Number: 21V301000 (Engine) could not be performed. The contact stated that the check engine warning light remained illuminated, and the vehicle was taken to an independent mechanic. The mechanic related the engine warning light being illuminated with the unrepaired recall. The contact was referred to the dealer again for assistance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.