NHTSA Complaint #11690319 — 2020 HYUNDAI KONA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11690319
Vehicle 2020 HYUNDAI KONA
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I purchased a used 2020 Hyundai Kona with the Nu 2.0L engine. I drove the vehicle regularly without issue for several years, including two days before the incident. On the day of the incident, I attempted to start the vehicle but it ran irregularly. I shut off the vehicle after a few seconds and restarted. The vehicle stalled seconds after starting. On subsequent attempts it failed to start at all. I learned of Recall 203 (defective piston rings), which affects this model year and engine. I contacted Hyundai, who recommended I visit a dealer. Upon inspection, the dealer recommended engine replacement. Hyundai denied engine replacement under Recall 203, on the grounds that the recall was "closed" during an inspection in 2021 (prior to my ownership) despite the defective part not being replaced. This engine, with defective and recalled part, has now experienced sudden and unexpected failure. Hyundai has been uncooperative and I have been without a vehicle for nearly a month.

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