NHTSA Complaint #11643096 — 2023 FISKER OCEAN

NHTSA recall campaign numbers 24V865000, 24V405000 and 24V623000 As a result of a partial OTA SW update, my vehicle has bricked - battery is drained, leaving vehicle inoperable and inaccessible - I cannot even open the door to access the vehicle. I've have my 12v battery plugged in, but is drained beyond chargability and the main HV battery will no longer accept a charge. My vehicle no longer functions, I cannot use it for daily nor even emergency needs. The experience I had following the 2.2 Over-the-Air (OTA) update attempt left my vehicle undrivable. I will need to incur additional expenses to have the necessary safety updates completed to restore my vehicle's functionality. This is supposed to be a free mandated safety recall. Moreover, a concerning trend regarding the frequency of issues reported by fellow owners after OTA updates, approximately 2% to 5% experience similar problems, rendering them undrivable during the 48-hour update window. This situation not only disrupts our daily lives but also raises serious concerns about the reliability of the software updates. I am particularly troubled by the statistics indicating that only around 10% of the fleet has been updated successfully after several weeks of attempts and successful complete updates are only in ~30% of those. My vehicle's braking system, particularly as it relates to its performance over rough terrain, has not yet been addressed even though we have attempted updates. I have experienced significant brake slippage and a loss of function, which poses a serious safety risk. I cannot afford to wait months for a resolution while I am forced to pay out of pocket for alternative solutions to ensure my vehicle is safe to drive. The limited number of service personnel available in the U.S., with only around 20 individuals servicing the entire country and merely 5 traveling nationwide to assist customers with undriveable vehicles. This scarcity is unacceptable - this needs to be addressed.