NHTSA Complaint #11642917 — 2015 FORD ESCAPE

Back Up Camera, I have reported it before several times and was given a #OD11583257 it's been over 6-9 months and still have heard back absolutely nothing from anyone and was told someone would contact me, it's very dangerous and have had many close calls. When I told the Ford location that I bought it, they told me there were other 2015 Ford Escapes that had been recalled with the same problem but my VIN number was NOT one of them, I don't understand and would like to have it fixed - so how do I go about that.. I would appreciate and response this has gone on too long without any communication, the Car Pro Jerry told me to continue to reaching out to you it is a malfunction and should be repair. Thank you for your immediate attention in this matter. [XXX] and [XXX] - email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)