NHTSA Complaint #11713649 — 2015 FORD ESCAPE
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11713649 |
| Vehicle | 2015 FORD ESCAPE |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
The rear view camera on my vehicle has not worked for months. 99% of the time I reverse, camera is blacked out and says to visit dealership. The 1% that it works, half the time it'll show an inverted view. This is related to recall 25SA9/25V695. Parts have been unavailable since October 2025. I explained this to Ford Customer Service and they advised me to take it to a dealership to get it repaired and look for reimbursement once parts are available. This suggests dealers can source replacement cameras when customers pay out of pocket, but Ford is not prioritizing free recall repairs, leaving owners with a known safety defect for months.
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