NHTSA Complaint #11642280 — 2023 FISKER OCEAN

Just prior to my scheduled appointment for the recalled water pump replacement I received an email from Newport Fisker that they were unable to provide work free of charge due to a change imposed by the trustee. I decided to go ahead with my replacement, as I had a malfunction with the 12-volt battery that caused the car to go into limp mode after a full charge. I managed to get the car in gear long enough to get the car to Newport Fisker, where they were able to fix the problem (a loose connection) and swap out the recalled water pump. I also elected to have the 2.2 update done there, as the repair shop is 1.5 to 2 hours away from where I live, depending upon traffic, and I was unsure of the efficacy of an OTA update. I had received an OTA update a few weeks after taking delivery of the car, but at that time it was parked outside, closer to our internet connection. The car is now garaged and not as close to the connection as it was before. I have no complaints with regard to Newport Fisker; they told me the charges before I took it in and that is what I paid out of pocket. My complaint is with the trustee, or whomever is in charge of the recall process, as I should not have had to pay out of pocket at all. It appears as if the trustee changed the terms of the recall reimbursement with Newport Fisker after I had made my appointment. I was told I could reschedule my appointment when the trustee changed the terms back, but because the car had been functioning in limp mode I did not want to wait to have the problem fixed. I would like to be reimbursed for the amount I paid for the water pump replacement, door pull testing and 2.2. update. I have attached the invoice for review. Thank you!