NHTSA Complaint #11642208 — 2023 FISKER OCEAN

MY Ficker Ocean failed an over the air software update on [XXX]. The failure made my vehicle non drivable (could not shift out of Park). The car was parked in my garage for almost two months before a prior Fisker employee was able to look at it. Unfortunately they were not able to fix the software problem and requested I have the vehicle transported to an authorized service center 60 miles away. I paid $200 to have the vehicle flatbed transported to Riverside, CA service center where it sat for a week and could not be repaired. I paid $180 to have the vehicle flatbed transported to Newport Fisker in Costa Mesa where they were able to reinstall the proper software and make the car drivable. It cost me $1000 to have the software updated and the vehicle "unbricked". I picked up my now operational vehicle at the end of October and soon started receiving the bright orange ADAS failure message: 1) ADAS System Failure, Some features limited or unavailable 2) The red ADAS Tell-tale light also remains illuminated. The blindspot detection and warning is no longer operational in my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)