NHTSA Complaint #11641976 — 2019 JAGUAR I-PACE

Jaguar notified owners of the recall's temporary fix and the ultimate remedy of buyback going back some months. The notice included contact information for Jaguar Relationship Centre. I have reached out on multiple occasions to the contact information provided in the recall notice to gain clarity on the buyback process and been told that the department we were told to contact has no information and can't help. To date, I've paid for out of pocket expenses incurred with the ownership of a car that will be bought back, have seen a depreciation in value of the vehicle which likely impacts the ultimate buyback price and have been provided zero information on when this process should be completed or how it will be completed. Jaguar has failed to remedy the specifics of the H514 recall in a timely fashion, now adding an H536 recall. Further the contact information they provided led to a department that was unable to provide any information regarding the ultimate remedy for the recall in question. I'd like the contact information of someone at Jaguar that can provide information on the process and a clear expectation of when it will be completed as H514 has been marked as closed though the final remedy for H514 has not been completed.