NHTSA Complaint #11641756 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while his wife was driving at slow speeds in stop-and-go traffic, the vehicle inadvertently lost motive power. The driver was unable to pull over to the shoulder of the roadway; however, bystanders assisted in pushing the vehicle to a safe location. The vehicle was unable to be restarted. The contact stated that an unknown warning light was illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the fuel sensor. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 24N07. The manufacturer was not notified of the failure. The failure mileage was 36,000.