NHTSA Complaint #11641750 — 2018 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11641750
Vehicle	2018 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	February 10, 2025
Date Filed	February 10, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Infotainment screen experiencing “ghost touches”, meaning that safety features can randomly be selected, activated and de-activated, and distracting actions happen in the infotainment system while vehicles is in motion. This is a known issue in Mazdas, and a recall has been issued for 2014-2016 Mazdas to replace the infotainment system. However, this issue is also happening in later models, including the 2017 to 2020 Mazda CX-5. This issue has been diagnosed by the dealership (Roger Beasley Mazda in Georgetown) and the system throws an error, CMU DTC 1 - B108E04 (Display-System Internal Failure).

Related Complaints for the 2018 MAZDA CX-5

Other UNKNOWN OR OTHER Complaints

#11708847 — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...

#11673041 — July 12, 2025 — Infotainment system acts randomly, changing to max volume during driving, startling driver. Also changes stations, sk...

#11664870 — June 4, 2025 — The touch screen infotainment system has the well known “Ghost Touch.” While I am driving, the touch screen can at ra...

#11652652 — April 3, 2025 — My vehicle is affected by a well known "ghost touch" infotainment touch screen issue. Due to safety hazard nature of ...

#11649987 — March 23, 2025 — I am writing to formally report an issue with the infotainment screen of my Mazda CX-5, which has been experiencing a...

Recent Complaints for the 2018 MAZDA CX-5

#11719213 — ENGINE — February 19, 2026 — All of a sudden, my engine started making this ticking noise. I brought it to a mechanic, and he said the noise is co...

#11718745 — ENGINE — February 18, 2026 — Noticed the smell of burning oil and smoke from the engine while driving on the interstate with my husband and young ...

#11716158 — ENGINE — February 6, 2026 — Turned car on when leaving for work. Smelled a strong burning smell. Fluid all under car on the driveway. Took the ve...

#11714123 — ENGINE — January 29, 2026 — While driving, my 2018 Mazda CX-5 experienced a sudden and complete loss of engine power without warning. The engine ...

#11708847 — ENGINE — January 5, 2026 — The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustme...