NHTSA Complaint #11652652 — 2018 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11652652
Vehicle	2018 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	June 25, 2024
Date Filed	April 3, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

My vehicle is affected by a well known "ghost touch" infotainment touch screen issue. Due to safety hazard nature of this issue, Mazda had a recall program but it only covered Mazda3 models (Special Service Program SSPB6 - see attached file). My issue was diagnosed and confirmed by an authorized Mazda dealer (see attached file). I contacted Mazda customer center about this issue and they declined any help "due to the mileage and service history" (case number: 00284155). Mazda acknowledged that "ghost touch" issue is caused by manufacturing error but apparently they are not willing to fix it unless forced to, even though the issue poses a safety hazard.

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