NHTSA Complaint #11641611 — 2021 KEYSTONE ALPINE

Bent/broken frame. We are stranded in Northern CA. The unit is available for inspection. This RV is not safe to be on the road. The insurance company told is that it is non-drivable. See our story below: We have a 3 year old Keystone Alpine 5th Wheel. The frame is bent and cross members are broken. We do not know how it happened. There has been no accident, collision, we didn't run over anything that we recall, no sharp turns or anything that we can recall that would have caused this. We have reached out to Keystone. I literally had to call them and email them every day for 2 months to try to get any kind of answer. They came back and said that the problem is not theirs. That the issue must have happened due to impact. We have reached out to Lippert (again, will never buy an RV with a Lippert frame again and yes, I know they provide the largest percent of frames to the RV industry but there are also a lot of issues with the frames. Most people sign NDA's to get their problem settled. I probably would have settled for that just to get back on the road). They said they will not cover the issue since they believe there had to be some sort of impact. We have Progressive Insurance. They said they will not cover the issue since they do not see signs of impact and classify the issue as normal wear and tear. On a 3 year old RV that we bought brand new? Really? It took an unreasonable amount of time for them to get us answers as well. Meanwhile, we have been stranded for 3.5 months waiting for the 3 companies above to get us answers. The amount of time I have spent trying to get this resolved is beyond ridiculous.