NHTSA Complaint #11625687 — 2021 KEYSTONE ALPINE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11625687
Vehicle 2021 KEYSTONE ALPINE
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State SC

Consumer Description

On or about August 2021, the front frame flexed, causing the body to crack from both front slides lower forward corners going forward. Camper was taken to RVOutlet in Longs SC (now Blue Compass RV)to be repaired in September of 2021. The front frame section was found to be cracked, and was repaired per Keystone TSB procedures, repairs completed in February 2022. These repairs are documented by Keystone, however, I do not have a copy of the repair invoice as the dealer was sold and the computer systems changed, as I was advised I could not get a copy of the repair invoice. This was the first long trip, over 300 miles, the unit had been on, and the frame failed, has not shown any issues thus far after repairs.

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