NHTSA Complaint #11641245 — 2016 KIA SEDONA

Our 2016 Kia Sedona was recently diagnosed with engine failure. Here's a summary: 1. The car's engine issues have twice put my family in danger: (1) on [XXX] with my [XXX] wife and 5 children when the car went into limp mode and could not accelerate on a steep road by a major forest in NJ (could have rolled back down a hill and crashed into other cars), and (2) on [XXX] with my [XXX] wife and 2 children when it again encountered an inability to accelerate. In situation (1) we towed it to our local Kia dealership and were told the issue was repaired (worn out spark plugs and low oil), but we had the same issue again 3 months later in December. In situation (2) my wife brought it to that same dealership. After multiple incorrect diagnoses - low oil and dead battery - they finally said we need a new engine. I spoke to Customer Care and, in spite of countless calls and follow-ups, did not receive a timely response and was eventually told that I would have to pay for this out of pocket. 2. We towed our car - at our expense - on 1/29/25 to another dealership in the hopes of better service. They came to the same conclusion: the engine has failed and we need a new one. Still, we have not received adequate answers on why the engine has failed and an appropriate solution to allow us to get our car back, which leads to the final point: 3. We've taken stellar care of this car since we bought it new. For 9 years, we have taken our van ONLY and exclusively to authorized Kia dealerships for service, for all needs great and small. We've spent $7,256 on service at these dealerships, taking all recommendations from service advisors to ensure our car is well-maintained. The car's issues have been misdiagnosed and put the lives of my [XXX]wife and several children in danger. Even after dealing with these dealerships and sending a letter to Kia Consumer Affairs, there has been no proper solution. Please assist us in remedying this matter promptly. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.