NHTSA Complaint #11702087 — 2016 KIA SEDONA

My 2016 Kia Sedona is affected by Safety Recall SC175 (Front Passenger Seat Occupant Detection System Wiring Harness), documented here: [XXX] . Kia and the servicing dealer, Rick Case Kia, report to NHTSA that this recall was completed in 2019. However, the defect described in SC175 is still present and easily reproducible. The dealer continues to insist the repair was completed, but the symptoms match the recall description exactly and the issue now poses a clear safety risk to the front passenger. I have repeatedly informed Rick Case Kia that the recall was not performed correctly or was never performed at all. Despite this, the dealer refuses to inspect or correct the issue and Kia Corporate refuses further action based solely on the dealer’s claim. This has made it impossible for me to obtain the required recall remedy. The vehicle was taken to the same dealer multiple times between 2019 and before the vehicle reached 10 years of age for other safety recalls. If SC175 had truly been completed, the issue should not be present. If it had NOT been completed, the dealer should have been notified in their system during those visits. This suggests that misrepresentation or incorrect reporting may have occurred. Because Kia Corporate relies entirely on the dealer’s incorrect reporting, I cannot obtain the required repair from any Kia dealer, and the safety defect remains unresolved. I am requesting NHTSA review this case as a potential recall-completion misrepresentation that is preventing me from receiving the mandated safety repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)