NHTSA Complaint #11641077 — 2024 INEOS GRENADIER

On [XXX], while driving at a slow speed and not in the vicinity of other vehicles, I heard a sudden cracking noise and noticed a crack had appeared on my windshield. I subsequently took the vehicle to SafeLite Glass Repair, where they informed me that the glass required replacement. Upon reviewing the INEOS FORUM, I observed that numerous owners have experienced the same crack in the same location without any indication of impact. The consensus among forum members is that these are stress cracks. I provided the attached .pdf documentation to INEOS; however, they declined to address this issue under warranty insisting there was impact. It is not realistic that MANY cars have cracks in the same exact place. I can confirm with certainty that there was no impact causing the crack. My driving speed was insufficient, and there were no objects around that could have impacted the windshield. The resulting crack in the windshield poses a potential safety risk by obstructing the driver's view. The vehicle has been inspected by both SafeLite Glass Repair and our INEOS dealer (MileOne INEOS in Maryland). The issue was also reported to corporate INEOS by the dealer, but corporate INEOS has declined to cover it under warranty. In response to whether there were any warning lamps, messages, or other symptoms of the problem prior to the failure: No. The crack appeared suddenly on [XXX], while driving at a slow speed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)