NHTSA Complaint #11640892 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated while the vehicle was parked, the contact was locked outside of the vehicle; however, the key fob was within range. On another occasion, the contact attempted to start the vehicle using the key fob and the manufacturer app however, the vehicle stalled. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the battery was dead and needed to be replaced. The VIN was not included in NHTSA Campaign Number: 24V954000 (Electrical System). The vehicle was repaired; however, the failure persisted. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 60,470.