NHTSA Complaint #11639949 — 2018 ACURA TLX

I was driving down the road out of town about 3 hours away from home when I heard a beep and car started to stop, later finding out it was going into “limp mode”. It was then towed to a car shop which was not any help, they stated that they didn’t know what was wrong with it and that I needed to take it to Honda down the road 2.5 miles that it just needed a system update; very mistreated and rude not offering towing service suggestions or anything told me I can still crank and drive it just not fast. I got into my car and drove it to Honda which would not go over 15mph trying to get there before closing on a Friday afternoon. After their diagnosis, I was told it was a fuel pump issue but my VIN was not included upfront but prompted me to file a claim report with Acura to see if I could get a reimbursement later on, which was denied due to no recall listed on my VIN which led me to file this claim to get my VIN reanalyzed as I believe it should be included since it is directly related to the known recalls on Acura and don’t agree that is enough to exclude or disprove my VIN. Unfortunately Honda did not have any courtesy vehicles to offer at the time so I had to have someone come pick me up 3 hours from home. The low pressure fuel pump was initially replaced but then stated there was still issue with my car and it was also the high pressure fuel pump as well, both of which are recalls listed on other various year and models of Acura. About a month prior to this situation, a few lights came on related to ABS, the code read mass airflow, still driving as usual. I made an appointment at mechanic to have it worked on and had to wait a few days, the day of the lights weren’t on and when arrived they stated did not see anything wrong with it but may return if happens again.