NHTSA Complaint #11710731 — 2018 ACURA TLX

The vehicle experienced vibration symptoms and stalled on the road. The day before it stalled, there were rattling noises which prompted me to take the car to the dealership the next day. I had just received the letter about the recall so I knew it was likely related. The car was towed to the Acura dealership but the dealership denied recall coverage, stating the engine number did not match the recall list. During the discovery process, it was later discovered that the engine had been swapped by the dealership in 2018 — a fact that was not disclosed to me at the time of my purchase. The installed engine still falls within the recall defect interval of 2015-2020 but they are resistant to repair. Upon initial inspection of the vehicle, the dealership found metal shavings in the oil indicating internal engine damage. The manufacture requested my oil change records suggesting that this was my fault. I presented the oil change receipts but they still refused recall coverage and the dealership requested approximately $5,000 for diagnostics, if determined my fault. If it is determined that the defect damaged the engine, they will cover the 5k. After several weeks of inspection and going through the manufacture recall process, the dealership determined the recall issue applies my car. However, due to the engine number not on the “list” they are denying my recall coverage. They are seeking $25k for service repairs. After almost 2 months of back and forth, I have been misled and misinformed. I am struggling to get my car repaired under recall.