NHTSA Complaint #11639389 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated that while stopped at a traffic light, after the light had changed, the contact depressed the accelerator pedal however, the vehicle failed to respond as needed. The contact stated that the engine revved but the vehicle failed to respond. There was no warning light illuminated. The contact attempted to turn off and restart the vehicle; however, after shifting to drive (D) and depressing the accelerator pedal, the vehicle failed to move. The vehicle was towed to a local dealer to be diagnosed. The dealer diagnosed the vehicle and determined that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred several years before, and the check engine and several unknown warning lights were illuminated. The manufacturer was informed of the failure and referred the contact to NHTSA Hotline. The failure mileage was approximately 92,000.