NHTSA Complaint #11639241 — 2018 HYUNDAI TUCSON

Me my wife and our dogs were driving from California to Las Vegas when we experience loss of power in the engine we managed to Coast downhill to State Line Nevada and got to the off ramp and then had to push the car to the nearest gas station it was towed the next day to Centennial Hyundai in Las Vegas, case # [XXX] this happened while on vacation just before Christmas they were not able to look at it till after Christmas but they found that one of the valves had broken and was sitting on top of the piston we were told that the engine the turbo the exhaust and the catalytic would all have to be replaced also later they discovered a leak in the transmission on the Dual clutch which also needed replacing we were just told that they have finished the work and we would be responsible for about $5,300 worth of the work I have all maintenance records on this vehicle it had all scheduled maintenance done at the dealership including oil changes and any other repairs that or needed including engine cleaning once the car reached about 100,000 MI it started consuming about a quart of oil every oil change I'm [XXX] old and have had many new and used cars and have never ever had an engine failure happen at such a low mileage when this occurred the car had approximately 122,000 miles on it I have a claim with Hyundai customer care, case # [XXX] and they have not been very cooperative they don't seem to be able to contact the dealership to get any kind of resolution for the costs that I don't feel are my responsibility this is unbelievable I will never recommend anybody by a Hyundai or a Kia I will tell them buy a Honda or a Toyota not a Hyundai or a Kia they have horrible engines and Transmissions it should not be failing at less than 100,000 miles or before the car is even paid off unbelievable don't know how we're going to cover the cost the dealership wants to get our car back I guess they'll just have to keep it for a while. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)