NHTSA Complaint #11639037 — 2022 KIA TELLURIDE

The contact owns a 2022 Kia Telluride. The contact stated that after his wife had parked the vehicle and left the front driver's side door opened while there were two passengers in the rear seats. The contact stated that his wife unloaded the vehicle and walked towards the front door. The contact's mother-in-law and daughter who were in the residence noticed that the vehicle was rolling back and alerted the contact's wife, who turned around and ran after the vehicle. The vehicle crashed into the rear passenger's side of another parked unoccupied vehicle. The vehicle continued to roll back until it crashed into a palm tree. The contact stated that none of the passengers occupying the rear seats sustained injuries. The vehicle was driven back to the driveway. The contact stated that the front driver's side door which was opened at the time of the incident, became bent and damaged. Additionally, the rear of the vehicle was damaged. The contact stated that the incident was recorded by his front door camera. No police report was filed. The vehicle was then towed to an autobody repair shop to be repaired. The contact stated that the recall of NHTSA Campaign Number: 24V214000(Power Train) was previously completed on the vehicle; however, the recall remedy failed to fix the failure. The dealer was notified of the failure, but no assistance was provided. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed. The contact sent a recording of the incident to the manufacturer, but the manufacturer denied assistance. The failure mileage was approximately 36,000.