NHTSA Complaint #11716073 — 2022 KIA TELLURIDE

On January 28, 2026, I brought my vehicle to Kia of Fayetteville for brake pads, rotor replacement, and brake fluid service. I paid approximately $900 for these services and was provided a dealership loaner vehicle. Upon entering the loaner vehicle, I discovered a loaded firearm inside the vehicle as I was gathering my items. The firearm’s serial numbers appeared to be scratched off. Law enforcement was immediately notified. No apology, acknowledgment, or remedial action was taken by dealership management. During this incident, the service manager, Alex Prat, acted in an aggressive, disrespectful, and unprofessional manner. Shortly after retrieving my vehicle, my husband who was driving the vehicle experienced a complete loss of braking ability. The vehicle was towed to another authorized Kia dealership, Southern Pines Kia, where technicians documented that multiple brake system components were improperly installed and/or unsecured, including missing or improperly fastened hardware. The vehicle was deemed unsafe to operate.