NHTSA Complaint #11638954 — 2017 TOYOTA CAMRY

What component or system failed or malfunctioned, and is it available for inspection upon request The odometer system of the vehicle has malfunctioned. The odometer reading, which displayed 118,204 miles at the time of purchase, has stopped working entirely and does not record additional mileage. Evidence suggests that the odometer was tampered with or manipulated prior to the sale, as a vehicle history report reveals the car had accumulated 290000 miles before the purchase. The vehicle and odometer are available for inspection upon request. How was your safety or the safety of others put at risk? The odometer fraud poses a safety risk because it misrepresents the vehicle’s condition. With the mileage inaccurately reduced, the car’s actual wear and tear could lead to unexpected mechanical failures. Components like the engine, transmission, and brakes might have significantly higher usage than I was led to believe, increasing the likelihood of breakdowns or accidents. I was also unable to make informed maintenance decisions due to the fraudulent mileage reading. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, an independent service center confirmed that the odometer is no longer functional and has likely been tampered with. Additionally, a vehicle history report (e.g., from Carfax or AutoCheck) confirms that the car had significantly higher mileage before it was sold to me. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The vehicle has not yet been inspected by the manufacturer, but it has been assessed by an independent mechanic. I am in the process of reporting this issue to law enforcement and my state’s Department of Motor Vehicles (DMV). I am prepared to make the car available for further inspection by any relevant authorities.