NHTSA Complaint #11637992 — 2014 TOYOTA RAV4

The contact owned a 2014 Toyota Rav4. The contact stated that while driving at 45-50 MPH during night hours, a fellow motorist alerted the contact that her vehicle had caught fire from underneath the engine without warning. Upon opening the front, driver-side door, the fire entered the vehicle and the contact quickly shut the door. While in a panic, the contact re-opened the door and jumped out of the vehicle. The vehicle quickly became engulfed in flames and was consumed by the fire. Police arrived at the scene and a police report was filed. The vehicle was towed to an independent tow yard and was deemed a total loss. The road was scorched as a result of the fire which led to the road being repaved. The contact injured both knees and left baby finger after jumping out of the vehicle; the contact also suffered emotional distress due to the fire. The contact did not seek medical attention for her injuries. The dealer was notified of the failure but offered no assistance. Recently, the contact received a recall notice for NHTSA Campaign Number: 23V734000 (Electrical System) which she linked to the failure. The failure mileage was unknown.