NHTSA Complaint #11688355 — 2014 TOYOTA RAV4

Year: 2014 Make: Toyota Model: RAV4 Approx. mileage: 60K 2. Incident Details Date of most recent incident: [XXX] Problem: Vehicle stalls and loses power steering while turning. Engine shuts off suddenly, causing complete loss of steering control. Consequence: On [XXX], my son lost control of the RAV4, hit a curb, and went through bushes before stopping. Previous stalls also occurred while turning, with loss of steering assist. This is a severe safety hazard. Frequency: Has occurred multiple times, even after dealership inspection and repairs. 3. Dealer/Repair Info Dealer name: Sarasota Toyota Address: 7435 S Tamiami Trail, Sarasota, FL 34231 Repair attempts: Dealer inspected in August 2025, charged nearly $900, but problem persists. Car is now back in the shop (not Toyota) for a second opinion at an additional cost of over $200. 4. Description My 2014 Toyota RAV4 repeatedly stalls and loses engine power and power steering without warning, especially while turning. On [XXX], my son lost control of the vehicle, hit a curb, and went through bushes before managing to stop. This is extremely dangerous and could have resulted in a serious accident. Sarasota Toyota has inspected the vehicle and charged nearly $900 for repairs, but the defect was not fixed. The vehicle continues to stall and is unsafe to drive. I am pursuing a second opinion at additional expense. This issue places my family and others on the road in danger. I am filing this complaint so that Toyota and regulators address this defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)