NHTSA Complaint #11637939 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated that when the vehicle was started, there was an abnormal rattling sound coming from the engine compartment. In addition, the contact stated while driving at an undisclosed speed, the vehicle lost motive power with the check engine warning light illuminated. The contact stated that a mobile mechanic diagnosed the vehicle with a low-pressure fuel rail failure. The contact was informed that the low-pressure fuel rail needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic where it was diagnosed with turbocharger failure. The contact was informed that the turbocharger needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 87,000.