NHTSA Complaint #11637920 — 2014 NISSAN ALTIMA

We own a 2014 Nissan Altima. We are the second owners. About a month ago, my son was driving and the left rear lower control arm (Link) broke in half. After repairing and researching, there was an extended warranty offered by Nissan for 10 years from the manufacturer date. We are 13 months over that. When calling, I spoke to Chelsea and Trainsha (Who is the Northeast Regional supervisor) and both told me we are out of warranty and can do nothing. We were never contacted by Nissan to advise of this warranty. This was a known problem by Nissan back in 2018 they knew this was an issue on 2013-2018 Altimas in snow belt states. We are one of those states. I questioned why we were never contacted and why it wasn’t a recall. They said they do not decide on recalls and there are not many incidents. There is nothing they can do. So they are not only allowing all these vehicles to continue to drive on the road with risk of breaking and causing accident and possible injury, but they are also ok with not letting people know there was a problem to begin with. Why after 10 years can they say “Too bad for you” and risk peoples lives? This is a metal control arm. They acknowledge they made it incorrectly. Metal suspension components should last well beyond 10 years. Only the bushings and ball joints should need to be replaced. Why is a corporation allowed to get away with this. I am asking that someone look into this. They are saying they do not have a lot of incidents. Well, if they never let anyone know there was a problem, how would they know how many incidents they really had. We need to hold auto manufacturers accountable for their vehicles. Not just when they are brand new but for longer on metal components that are not wearable parts.