NHTSA Complaint #11637367 — 2016 VOLKSWAGEN TOUAREG

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	11637367
Vehicle	2016 VOLKSWAGEN TOUAREG
Component	FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident	June 1, 2022
Date Filed	January 21, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My ACC/AEB went out over 2 years ago. At the time this vehicle was out of warranty. The dealer ordered the part (camera) and charged me for it. I waited over a year for the part. During this time VW lost a class action lawsuit regarding this and notified me that this was now going to be covered under warranty. I returned to the dealer to file the warranty claim. Warranty claim is now 6 months old and VW still has no news on getting parts and repairing this safety feature.

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