NHTSA Complaint #11637254 — 2014 NISSAN ALTIMA

The contact owns a 2014 Nissan Altima. The contact stated while driving 55 MPH, the vehicle shuddered uncontrollably and stalled. The contact was able to pull to the shoulder of the road. The contact turned off the vehicle. The contact stated that upon restarting the vehicle 20 minutes later, the failure recurred while driving, and the vehicle failed to accelerate upon depressing the accelerator pedal. The contact exited the highway; however, the vehicle stalled in the middle of the road. The vehicle was towed to Young's Cheltenham Auto Service, where it was diagnosed with transmission failure. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance in covering the repair. The manufacturer was notified of the failure and informed the contact that the vehicle could not be covered because Nissan TSB Number: NTB17-039K had expired. The failure mileage was approximately 98,000.