NHTSA Complaint #11637245 — 2021 JEEP GRAND CHEROKEE SUSPENSION

Complaint Details

ODI Number	11637245
Vehicle	2021 JEEP GRAND CHEROKEE
Component	SUSPENSION
Date of Incident	November 21, 2021
Date Filed	January 21, 2025
Mileage	20 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at various speeds over bumpy road surfaces the front end of the vehicle made an abnormally loud sound. The vehicle was taken to the dealer on two separate occasions. The dealer test-drove the vehicle on a road surface that was not bumpy, and the dealer inspected the vehicle. The dealer informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20.

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Other SUSPENSION Complaints

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#11625181 — November 14, 2024 — The contact owns a 2021 Jeep Grand Cherokee. The contact stated that the vehicle was recently repaired under NHTSA Ca...

#11621581 — October 23, 2024 — See attached document for complaint.

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