NHTSA Complaint #11637185 — 2019 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11637185
Vehicle	2019 MAZDA CX-5
Component	ENGINE
Date of Incident	January 16, 2025
Date Filed	January 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Oil started leaking while car was idling causing smoke to enter the cabin as well as all under the hood. Car was undriveable at this point. She was lucky there was no traffic. Car had to be towed and cylinder head was cracked. Mazda has a known faulty cylinder head problem they have refused to fix and this caused a safety issue. Vehicle will not be able to be inspected as we had it towed to get fixed immediately. The service center did confirm this is the issue and there were no prior issues before this.

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