NHTSA Complaint #11636894 — 2018 SUBARU OUTBACK

The upper portion of the Information touch screen appears to have delaminated resulting in the Information system to randomly change settings on its own. For example, if an iPhone has been connected to the system, it will randomly initiate a call from the phone’s contact list. If a hands free call has been initiated, if will randomly disconnect and switch the call back to the iPhone. It will change radio stations, increase / decrease the volume. The issues present a distraction to the driver as the Information System failure mode is erratic resulting in the Driver to take intervention to correct the issue. Researching online Subaru forums, Customers have reported similar failure modes. In some cases, it appears Subaru has covered the repair costs via an extended warranty. In many cases, it appears the Owner bore the full cost of replacing the entire Information system. I have reached out to Subaru’s Customer Support about the issue on January 12th, 2025. As of today, have not received a response. The attached photo shows the delamination. The bubbles in the upper third are between the overlay and the touchscreen.