NHTSA Complaint #11636772 — 2017 HYUNDAI SONATA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11636772
Vehicle 2017 HYUNDAI SONATA
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

Experienced total loss of power steering when entering a parking lot. Was extremely hard to turn wheel to get into a parking spot. Red steering wheel icon with exclamation point was flashing on the dash. Shut off car, turned back on, and the light went off. Still had car towed, owner’s manual states to have it inspected by the manufacturer, don’t drive. Of course, Walser Hyundai Service Center in Coon Rapids could not duplicate the issue - so nothing was done. A C1102 code was detected meaning low voltage, however, when checking the battery and alternator, both tested good. Was told that there are 4 different parts to the steering, each one being very expensive to repair. Also, my display has been going out intermittently for the last year. Possible voltage too? My display did NOT go out when the power steering went out. ??? Computer Issue Maybe ??? Car already has 3 Extended Coverage issues - Power Steering, Fuel Filter Assembly, and Engine Failure, not to forget the excessive oil consumption problem (1-2 quarts per week). No recalls, just wait to see if it happens to you. Some of these issue are extremely dangerous, there should be recalls!!! They need to be fixed. I am now fearful to drive this car, it’s either going to kill me or someone else, especially if I lose the power steering at high speeds. Lost complete faith in Hyundai as a vehicle manufacturer, they do not stand behind their product.

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