NHTSA Complaint #11636365 — 2017 FORD EXPLORER UNKNOWN OR OTHER

Complaint Details

ODI Number	11636365
Vehicle	2017 FORD EXPLORER
Component	UNKNOWN OR OTHER
Date of Incident	December 20, 2024
Date Filed	January 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Keyless entry panel on driver's side continues to fall off while driving, hanging by wires, which then blow fuses. Lift gate ajar warning comes on and then unable to open/close rear lift gate. Indoor overhead lighting remains on due to "liftgate ajar" even though liftgate is not ajar. This is a Safety hazard, panel could fly off during driving. Took to dealer, misdiagnosed as liftgate latch malfunction. Paid to get latch replaced and one week later, keyless entry panel fell off again and liftgate ajar warning came up and unable to open or close liftgate and interior lighting remains on.

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