NHTSA Complaint #11636193 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11636193
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	November 5, 2023
Date Filed	January 15, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

The screen on the Uconnect/stereo system has de-laminated. This causes ghost touches and the screen jumps around on its own. Controls switch on their own, from media, to navigation, to climate, to controls, etc…It will also make phone calls on its own and has even dialed 911. This all happens while driving. It causes a huge distraction which is a safety issue. It also makes the whole system inoperable. Based on my research this is a very common issue with 2018 Jeep Grand Cherokees.

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