NHTSA Complaint #11636008 — 2020 FORD F-350

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11636008
Vehicle	2020 FORD F-350
Component	ELECTRICAL SYSTEM
Date of Incident	January 2, 2025
Date Filed	January 15, 2025
Mileage	170,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

The contact owns a 2020 Ford F-350. The contact stated that Ford Pass failed to connect and communicate with the system. The telematics control unit (TCU) B157D 89 was inoperable. The information screen was blank. The contact stated that the failure was related to SSM 49292 and Customer Satisfaction Program 24B47. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 170,000.

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