NHTSA Complaint #11635435 — 2024 CADILLAC ESCALADE ESV

I have a 6 month old Escalade with approximately 7,000 miles. On Wednesday, 01/08/2025, I was driving on a highway with my son, going approximately 65 mph when my car display suddenly alerted "Going into Neutral". I had moments to get to the shoulder before my car stopped. I then turned my car off and attempted to restart it. The engine would not turn on and I could not get the car out of park (not even into neutral). Following an over 4 hour wait to be towed to the nearest Cadillac Dealership, when my husband described what had happened, the mechanic asked "how many miles are on it?" When my husband informed him "about 7,000", the mechanic then replied "yeah, that sounds about right." To me, this infers that Cadillac is aware of this incredibly dangerous problem and has not recalled vehicles to address this. The car has been at the dealership for 4 days now and no diagnostics have been run at this time to see what the issue is. We have called Cadillac directly and there does not seem to be any concern about what happened to me. I honestly am traumatized at the thought of what could have happened to my son and myself had I not acted so quickly. I do not want this to happen to anyone else. I am so thankful that I was able to get to the shoulder before my car shut off completely but I easily could have been slammed into many times, as the highway I was driving on frequently has cars traveling 70 to 80 mph. Cadillac must be held accountable for the safety of their drivers, customers and families.